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Title: Great Places, Loyal Faces:Workplace Design and the Customer Value Chain
 
General Information
Description: Understand the customer value chain concept, understand environmental issues and concerns in the workplace, discover the role of workplace design in the customer value chain, and understand methods for analyzing and restructuring the workplace to increase customer value.
Abstract: Business managers and researchers have long understood the link between satisfied, loyal, productive employees and equally satisfied customers. Learn how employee workplace design and layout contributes to this critical value chain. Discover the vital between employee attitudes and the customer’s perception of value that can lead to loyal customers and repeat business.
Instructors: Margaret Gilchrist Serrato
Delivery Method: Classroom Instruction / Lecture with multi-media
Complexity Level: Entry Level (recognition/recall/comprehension)
Course Location:
 
Category Information
IDCEC Code: 2 Interior Design 2.2 Design Processes
  Instructor Details
 
Margaret Gilchrist Serrato         Email Instructor
 

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